Privacy Policy

Thank you for accessing Cocoa Collection  (“Cocoa ” “we” or “us”) Cocoa website, Cocoacollectionsf.com, (the “Site”). At Cocoa, we are committed to protecting the privacy and security of your personal information.

This Privacy Policy describes the types of personal information we may collect, how we may use this information and when (under certain circumstances) we may disclose this information. This Privacy Policy also details the steps we have taken to secure your personal information. By visiting our Site, you accept the practices described in this Privacy Policy.

We are not responsible for the content on, or privacy practices of, any non-Cocoa web site to which this Site links or that links to this Site.

INFORMATION YOU PROVIDE TO US

Cocoa collects information from you when you choose to provide it to us. This includes, but is not limited to, individually identifiable information, such as your full name, a user name and password, email address, phone number, physical address, credit card information and other billing information.

Examples of ways in which we may collect such information from you include the following:

  • Registration and Ordering: To order products from the Site  you must provide certain personal information for billing purposes, to fulfill your order, and to communicate about your order. You may also create an account with the Site by registering an email or by using your login information from a third-party service like Facebook or Twitter.
  • Date of Birth: In order to verify that children are restricted from using the Site, we may ask you to verify your date of birth prior to accessing the Site or before purchasing a product or using a service. The Site is intended solely for and only available to individuals who are at least twenty-one (21) years of age. Use of this Site by anyone under the age of 21 is prohibited. 
  • Marketing Emails: We may send marketing and/or promotional emails to the email address you provide to us. You may unsubscribe at any time from receiving these marketing messages by clicking on the “Unsubscribe” link contained in any promotional email, or contact us at Jewel@cocoacollectionsf.com (and put “Unsubscribe” or “Opt Out” in the subject line). (Please note that despite unsubscribing from such marketing communications, we may still contact you in relation to your order(s) or any issues relating any business you conduct with us.)
  • Written Reviews of our Products: Cocoa requires a valid, registered e-mail address, and a review name to leave written reviews on the Site. Following the moderation process, your review, alongside your review name and date, may be posted on our Site.



You can choose not to provide us with Personal Information, but then you may not be able to use certain features of our Site and we may not be able to provide you with certain products and/or services.

INFORMATION WE AUTOMATICALLY COLLECT

 

We use third-party analytics tools to help us measure traffic and usage trends for the Site. These tools collect information sent by your computer or device to our Site, including the web pages you visit, add-ons, and other information that assists us in improving the Site. We collect and use this analytics information with analytics information from other Users so that it cannot reasonably be used to identify any particular individual User.

Cookies and Other Similar Technologies

Cocoa may use any number of tools to collect information about you, your computer access points, and the web browser that you use to connect to our Site, including "cookie,” "web beacon," “pixel tag” and “clear gif” technology. We use cookies and web beacons to identify your device, provide website user authentication, conduct fraud prevention and management services, distinguish you from other visitors, record your IP address and understand your use of our application, and identify the name of the website from which you linked to Cocoa. This information is used for fulfilling contracts with our business partners, and to help us serve you better by improving our Site design, as well as our products, services, and promotions. We do not otherwise track any information about your use of other web sites. Information obtained through cookies and web beacons may be shared with or obtained by service providers on our behalf.

A cookie is a small data file that is placed on the hard drive of your computer when you visit a web site. A "session cookie" expires immediately when you end your session (i.e., close your browser). A "persistent cookie" stores information on the hard drive so when you end your session and return to the same web site at a later date, the cookie information is still available. A web beacon is a small string of code that represents a clear graphic image and is used in conjunction with a cookie.

When you visit our Site, we may use both a session and a persistent cookie. This Cocoa-placed cookie may contain information (such as a unique user ID) that is used to track your usage of our Site and in some cases, your e-mail address. Your e-mail address is only saved in this Cocoa-placed cookie if you register with us. A web beacon allows us to capture certain additional types of information about a visitor's actions on a web site, such as a visitor's cookie number, the time, date, duration and number of page views, a description of the page where the web beacon is placed, and details about any items that were purchased.

If you register with us, this Cocoa-placed cookie allows us to recognize you when you return to our Site, and provides you with access to your account information. If you save your information with or order from us, we may also use cookies to monitor and maintain information about your use of our Site. If you have not saved your information with or ordered from us, we may monitor and maintain information about your use of our Site in a manner that does not identify you. You can disable cookies at any time by using your browser options; however, if you turn off cookies, we will not be able to track your order or enable you to make a purchase from our Site. In addition, we will not be able to recognize you as a registered user to allow you access to your account information.

We may use Flash Cookies (also known as Local Stored Objects) or other similar technologies. A Flash cookie is a small data file placed on a computer using Adobe Flash technology that may be built into your computer or downloaded by you to your computer. We use these technologies to personalize and enhance your online experience, facilitate processes, personalize and store your settings. Flash cookies may help our Site visitors to, for example, set volume preferences associated with a video experience, play games and perform surveys. They help us improve our web sites by measuring which areas are of greatest interest to customers. We do not use Flash cookies for marketing or behavioral targeting purposes. Flash cookies are different from browser cookies and the cookie management tools provided by your browser will not remove Flash cookies.  If you disable Flash cookies or other similar technologies, please be aware that you may not have access to certain features and services that make your online experience more efficient and enjoyable.

Before using the Site, you are advised to check your current browser settings to ensure that the settings reflect your consent for Cocoa to place cookies on your devices.

Device Identifiers

When you use a mobile device like a tablet or phone to access our Site, we may access, collect, monitor, store on your device, and/or remotely store one or more "device identifiers." Device identifiers are small data files or similar data structures stored on or associated with your mobile device, which uniquely identify your mobile device. A device identifier may be data stored in connection with the device hardware, data stored in connection with the device's operating system or other software, or data sent to the device by Juna.

A device identifier may deliver information to us or to a third-party partner about how you browse and use the Site and may help us or others provide reports or personalized content and ads. Some features of the Site may not function properly if use or availability of device identifiers is impaired or disabled.

INFORMATION USE

We do not sell or rent information about our users and all information provided to CONSENT remains absolutely confidential, except that we may use information that we receive to:

Help you efficiently access your information after you sign in;

Remember information so you will not have to re-enter it during your visit or the next time you visit the Site;

Provide personalized content and information to you and others, which could include online ads or other forms of marketing;

Provide, improve, test and monitor the effectiveness of our Site;

Develop and test new products and features;

Monitor metrics such as total number of visitors, traffic and demographic patterns; and

Diagnose or fix technology problems.

PROTECTING YOUR INFORMATION

Your personal information including your name and address is encrypted so that it cannot be read as it is transmitted over the Internet. Regardless of these efforts, no data transmission over the Internet can be guaranteed to be 100% secure. Therefore, any information you transmit to us is sent at your own risk.

CHILDREN’S PRIVACY

The Site is not directed toward children or adults who are under the age of 21. If we become aware that we have collected personally identifiable information from a user of the Site who is under the age of 13, we will remove that child’s personal information from our files.

OFFLINE COLLECTION, USE, & DISCLOSURE OF INFORMATION

We will not rent or sell your information to third parties outside Cocoa without your consent, except as noted in this Policy.

Parties with whom we may share your information:

We may share information (including but not limited to, information from cookies, log files, device identifiers, location data, and usage data) with businesses that are legally part of the same group of companies that Cocoa is part of, or that become part of that group ("Affiliates"). Affiliates may use this information to help provide, understand, and improve the service we provide (including by providing analytics) and Affiliates' own services (including by providing you with better and more relevant experiences).

We also may share your information as well as information from tools like cookies, log files, and device identifiers and location data, with third-party organizations that help us provide services to you ("Service Providers"). Our Service Providers will be given access to your information as is reasonably necessary to provide the Service under reasonable confidentiality terms.

We may also share certain information such as cookie data with third-party advertising partners. This information would allow third-party ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you.

We may remove parts of data that can identify you and share anonymized data with other parties. We may also combine your information with other information in a way that it is no longer associated with you and share that aggregated information.

Parties with whom you may choose to share your information:

Any information or content that you voluntarily disclose, such as comments, becomes available to the public. Once you have shared content or made it public, that content may be re-shared by others.

If you remove information that you posted to the Site, copies may remain viewable in cached and archived pages, or if other users or third parties using the Site have copied or saved that information.

STORAGE OF YOUR INFORMATION

Storage and Processing:

Your information collected through the Site may be stored and processed in the United States or any other country in which Cocoa, its Affiliates or Service Providers maintain facilities.

 

Cocoa, its Affiliates, or Service Providers may transfer information that we collect about you, including personal information across borders and from your country or jurisdiction to other countries or jurisdictions around the world. If you are located in the European Union or other regions with laws governing data collection and use that may differ from U.S. law, please note that we may transfer information, including personal information, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction.

By using the Site, you consent to the transfer of information to the U.S. or to any other country in which Cocoa, its Affiliates or Service Providers maintain facilities and the use and disclosure of information about you as described in this Privacy Policy.

We use commercially reasonable safeguards to help keep the information collected through the App secure and take reasonable steps (such as requesting a unique password) to verify your identity before granting you access to your account. However, Juna cannot ensure the security of any information you transmit to Juna or guarantee that information on the Site may not be accessed, disclosed, altered, or destroyed.

Please do your part to help us. You are responsible for maintaining the secrecy of your unique password and account information, and for controlling access to e-mails between you and Cocoa, at all times. Your privacy settings may also be affected by changes the social media services you connect to Cocoa make to their services. We are not responsible for the functionality, privacy, or security measures of any other organization.



POLICY CHANGES

We may change our Privacy Policy from time-to-time. We encourage you to refer to this Privacy Policy on an ongoing basis so that you understand our current Privacy Policy.

ENFORCEMENT

Cocoa uses a self-assessment approach to assure compliance with this privacy policy and periodically verifies that the policy is accurate, comprehensive for the information intended to be covered, prominently displayed, completely implemented and accessible. We encourage interested persons to raise any concerns using the contact information provided and we will investigate and attempt to resolve any complaints and disputes regarding use and disclosure of Personal Information in accordance with the principles.

QUESTIONS AND FEEDBACK

We welcome your questions, comments and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue at Jewel@cocoacollectionsf.com.